I emailed Jimmy Johns yesterday as I have a bad habit of ordering from them when I cannot make it out to lunch. This is what I submitted via their website… “I order from Jimmy Johns AT LEAST once a week, normally more. How come there are no coupons for JJ's? I have looked everywhere and cannot find any and as I'm having to cut how much I spend on eating out each week it would be great if I could keep ordering as much as I do. The food is delicious and fresh, and freakishly fast!”
THIS is the response I got… “Thank you for taking the time to write. We do not believe in discounting our food. Therefore, we do not currently offer coupons. Maybe in the future.”
That response just hit me WRONG. Why be so short, curt and in my eyes, rude. I wrote a nice email complimenting their food and service and get such a mean response. So, this is what I wrote them back…
I will not order Jimmy John’s again. What a crappy response to write. Yes, I know very mature of me to write that but I really don’t know how else to put it. Yes, I’m aware that the statements in the below email response are true but it doesn’t have to sound like JJ’s is above rewarding customers for their repeat business. In the last year I have spent more than $300 at Jimmy Johns and that’s only looking at my online orders and my bank statements. This does not include the many times I’ve ordered over the phone and paid cash.
The lack of a customer retention program, unwillingness to reward customer loyalty and the horribly worded response below is the reason I am requesting the following and will not do business with Jimmy Johns again.
Delete my online Jimmy John’s account associated with (insert work email here).
Delete my credit card number.
Remove me from the Subculture that I signed up for yesterday.
Once this is complete please notify me via email so I have confirmation that my requests have been addressed.
Word of mouth from an unhappy consumer can reach further than the mouth of a happy consumer. Please remember this in your future responses to customer inquiries.
Kind Regards
Me
Bummer. I am genuinely sorry for your underwhelming experience and I appreciate the biz you have given JJ's. We have Customer Appreciation Days at a different location each week to show our appreciation to dedicated customers like you. $1 subs are announced on Jimmy John's Facebook Page at facebook/jimmyjohns. We don't have coupons, but we do keep our prices low and quality high all the time. If you accept my apology and ever have a craving for JJ's, please come back. Otherwise I am going to miss you so much, we won't have pleasure together anymore and when I lose pleasure I get sad and when I'm sad I cry and when I cry it sucks!
ReplyDeleteKind regards
JJ's