Repeating Orders

There is something to be said for repeating a customer’s order after they order food at a restaurant.  I think the reason for this is simple… so they get it right!!!  I have run across this problem more than once in a day last week and was left feeling extremely irritated.  I go to Bojangles first and order one egg and cheese biscuit, one milk, and a chicken biscuit combo with sweet tea.  She repeated my order back and only said the combo and the additional milk.  I told the lady that I also ordered an egg and cheese biscuit and I get up there and hand her my card and she hands me the receipt from the order and leaves me waiting.  I look at my receipt while I’m waiting and notice that she had put in two biscuits instead of one so I’m paying more than I should but she has my card and is trying to run it.  Another minute or so goes by and she tells me they are having problems with the credit card machine and it’s telling her the line is busy.  OK, so I wait some more.  Another minute goes by and someone comes out of the store and is standing between my vehicle and the wall at the drive thru window.  She asked what they told me, so I told her and also that they got my order wrong so I’m paying too much anyways.  She asked what was wrong and just scribbled on my receipt her name and tells me to come back any time with that and to tell a manager  why I’m there.  Not exactly sure what that’s supposed to do, but whatever.  The lady outside tells the lady inside she got my order wrong and asks her to hand me my food.  She hands me my food and still the credit card machine is not working.  She finally hands me my credit card and receipt another minute or so later and I keep sitting there because I have yet to get my drinks.  The lady outside asks if something is wrong still and I tell her I still haven’t gotten my drinks.  She starts banging on the window again and I finally get my drinks and am on my way.

Some of that frustration could have been prevented had she just repeated my ENTIRE order that she had initially rang in, but that didn’t happen.

Later that same day as a treat I decided we were going to stop by McDonald’s and get the girls milkshakes.  I go through the drive thru and ask if they have kid’s sized milkshakes.  I’m thinking the kid size drink cup they get with happy meals.  She said she could make kid sized milkshakes and tells me my total is almost $6!!!  I was flabbergasted by the cost, but whatever, I love my girls and they deserved a treat for being stuck in the car for most of the day.  I get up there and they are BIG!  They are medium drink size big.  Had I known that I would have ordered one and asked for two kid size cups to split it in and still have had some leftover for mommy (and saved over $3).  Why would you think to tell someone you could make a child size milkshake and it be bigger than four kid size drink cups? 

Where has our common sense gone?  I guess it’s not so common anymore!